Company: RapidFoundry Ltd
Registered Address: Isiodou Gardens Central 13, Unit 401, 3031 Limassol, Cyprus
This Shipping Policy explains how access to Eduloo ("Eduloo", the "Service"), operated by RapidFoundry Ltd ("RapidFoundry", "Company", "we", "us", or "our"), is delivered to you. This Policy should be read together with our Terms of Service and our Refund Policy.
1. Digital Service - No Physical Shipping
Eduloo is a digital software service delivered entirely online. We do not sell, ship, or deliver any physical goods. As a result, no shipping, handling, freight, or delivery charges apply to any purchase, and no physical address or postal information is required to receive the Service.
2. Delivery and Access
Access to the Service is delivered electronically. Upon successful registration and, where applicable, completion of payment, your account and the corresponding features are activated and made available to you immediately, typically within a few minutes. You can access the Service at any time by logging in through our website or mobile application using your account credentials.
3. Delivery Confirmation
Once a purchase is completed, the associated plan or features become available within your account, and a confirmation and any applicable invoice are sent to the email address linked to your account. If you do not receive access or your confirmation email, please check your spam or junk folder and ensure the email address on your account is correct.
4. Delivery Issues
If your purchase has been completed but the corresponding features have not been activated on your account, please create a support ticket so we can investigate and restore access. Delivery issues caused by an incorrect email address, restricted account, or factors outside our reasonable control (for example, your internet connection or device) are your responsibility to resolve, although we will assist where we reasonably can.
5. Service Availability
We aim to keep the Service available at all times but cannot guarantee uninterrupted access. The Service may occasionally be unavailable due to maintenance, updates, or circumstances beyond our control. Such interruptions do not constitute a failure of delivery.
6. Contact Us
If you have any questions about this Shipping Policy or about accessing the Service, please create a support ticket and our team will assist you.